Q&A

The Junkluggers of North Atlanta Q&A

Are there any items you cannot take?

Though we strive to take everything we can, there are some items we are unable to remove. We cannot take hazardous materials, including:

- Chemicals, Solvents, Oils, Gasoline

- Asbestos

- Oil Drums (unless it is empty with the bottom and top cut out)

- Oil Tanks

- Household cleaners

Are you insured?

You can rest easy knowing that our luggers are professionally trained to remove items from all over your home safely and efficiently, but if in the extremely unlikely case that your home is damaged during our service, our trucks and employees are fully insured, which means your home is fully protected. We have liability insurance, workman’s compensation, and theft/collision insurance for the trucks.

Do you offer same-day or next-day service?

Yes! We offer same or next-day service, within a scheduled, two-hour window. We’ll take all of your items and, whenever possible, donate them, and send you a donation receipt for tax purposes.

Do you take away pianos?

Yes! We do! We are more than willing and capable to remove unwanted pianos. Our only restriction is we do not take baby grand or grand pianos at this time, but all upright pianos we can remove! 

Do you take paint?

Yes! That is if the paint is dry. You can dry cans of paint by mixing the wet paint with kitty litter of quick-drying concrete. 

 

We can take wet paint but there is an additional recycling fee with the removal for what we get charged to dispose of it properly. 

How do I book an appointment?

You can either book online by clicking the "Book Now" button at the top of the page or call our office at 1-800-LUG-Junk

When you book with The Junkluggers of North Atlanta, you can choose a two-hour time window. Fifteen minutes to thirty minutes before arriving, we’ll give you a call to make sure you’re ready for us. When we arrive, we’ll provide a free, no-obligation quote. After you approve our quote, our team will work to quickly remove your unwanted items.

How do you charge?

Our service is based on volume, or how much room your items take in the back of our 15 cubic yard truck. For reference, our trucks hold approximately four (4) full-sized, overfilled pick-up trucks. That is a lot of stuff! Our base pricing starts at $150.

Remember, we are always happy to stop by your location and provide a free, no-obligation, quote. We offer same-day and next-day service. We have separate schedules for residential, commercial, heavy junk, and labor only. 

What's included in your service?

Our service includes two, insured and background checked, in-home service providers with tools and preparation work materials to ensure the safe removal of unwanted items.

Our pricing includes the labor cost to remove the item. Examples would be: moving a treadmill down a flight of stairs or removing your sofa from the living room and out to our truck. We also include all dump fees in our price. If you choose to take items to the landfill on your own, you would have gas and dump fees. You don’t lift a finger to remove your things, we do it all. For a full truck, this includes up to 2 hours of labor. WE NEVER CHARGE MORE THAN WE TAKE! If your items take less room than estimated, we lower your price.

Where do you take everything thing after a removal?

We have a process in play where we sort through every item once it is offloaded at our warehouse. Our team then determines whether an item can be donated, refurbished, or recycled! If we are able to donate any items to our local donation centers, we guarantee a tax-deductible receipt within 14 business days of the removal. 

Where to you take items to be recycled?

Depending on the items we have various recycling centers we like to use. 

All cardboard and plastics are taken to the Roswell Recycling Center. 

Anything metal is taken to North Fulton Metals. 

All paint is taken to Live Thrive CHaRM. 

Why aren't all my items listed on the donation receipt?

While we are not a donation center, we do go to great lengths and give our best effort to try and donate as much of what we take away from your space as possible. However, please note that we are still at the mercy of the donation centers and are only able to donate what they are willing to accept.

Why Isn't this service free?

Sometimes we get asked why we charge you to pick up your still useable furniture. Some charities do pick up furniture for free. Unfortunately, they usually don’t give you a specific time when they’ll actually show up. Plus, you might have to wait a week or more for them to arrive, and there’s no guarantee that they’ll even accept your items. You have to figure out in advance what type of items they accept for donation. 

We accept every item—no exceptions. That’s what you’re paying us for, and we do all the work. Charities often specify that you need to move your items close to the front door. If your item happens to be on a different floor, you’d have to lug it up or downstairs, or they won’t take it. We pick up your items from wherever they sit, no matter how inconvenient, and that means you don’t have to lift a finger … except to call us, of course!

Will you remove bulky and heavy furniture from inside my home?

We understand that some furniture can be both heavy and bulky, Items such as old sofas are always a challenge, to say the least. The best thing about our service is we do all the heavy lifting for you! and will remove these items wherever they may be in your home.

Our team has the proper tools and training to handle heavy items, including sofas and armoires. Plus, each member of our team is background checked and fully insured! 

our service area

We serve the following areas

Our Locations:

The Junkluggers of North Atlanta
1355 Union Hill Industrial Ct
Alpharetta, GA 30004
1-470-260-7128