The Junkluggers of North Atlanta FAQ's

Get your questions answered with our popular questions & answers!

The Junkluggers of North Atlanta is a full-service junk removal company serving North Atlanta. Take a look at our frequently asked questions below to get an idea of what to expect!

Are there any items you cannot take?

Though we strive to take everything we can, there are some items we are unable to remove. We cannot take hazardous materials, including:

- Chemicals, Solvents, Oils, Gasoline

- Asbestos

- Oil Drums (unless it is empty with the bottom and top cut out)

- Oil Tanks

- Household cleaners

Are you insured?

You can rest easy knowing that our luggers are professionally trained to remove items from all over your home safely and efficiently, but if in the extremely unlikely case that your home is damaged during our service, our trucks and employees are fully insured, which means your home is fully protected. We have liability insurance, workman’s compensation, and theft/collision insurance for the trucks.

Do you offer same-day or next-day service?

Yes! We offer same or next-day service, within a scheduled, two-hour window. We’ll take all of your items and, whenever possible, donate them, and send you a donation receipt for tax purposes.

Do you take away pianos?

Yes! We do! We are more than willing and capable to remove unwanted pianos. Our only restriction is we do not take baby grand or grand pianos at this time, but all upright pianos we can remove! 

Do you take paint?

Yes! That is if the paint is dry. You can dry cans of paint by mixing the wet paint with kitty litter of quick-drying concrete. 


We can take wet paint but there is an additional recycling fee with the removal for what we get charged to dispose of it properly. 

How do I book an appointment?

You can either book online by clicking the "Book Now" button at the top of the page or call our office at 1-800-LUG-Junk

When you book with The Junkluggers of North Atlanta, you can choose a two-hour time window. Fifteen minutes to thirty minutes before arriving, we’ll give you a call to make sure you’re ready for us. When we arrive, we’ll provide a free, no-obligation quote. After you approve our quote, our team will work to quickly remove your unwanted items.

How do you charge?

Our service is based on volume, or how much room your items take in the back of our 15 cubic yard truck. For reference, our trucks hold approximately four (4) full-sized, overfilled pick-up trucks. That is a lot of stuff! Our base pricing starts at $150.

Remember, we are always happy to stop by your location and provide a free, no-obligation, quote. We offer same-day and next-day service. We have separate schedules for residential, commercial, heavy junk, and labor only. 

What's included in your service?

Our service includes two, insured and background checked, in-home service providers with tools and preparation work materials to ensure the safe removal of unwanted items.

Our pricing includes the labor cost to remove the item. Examples would be: moving a treadmill down a flight of stairs or removing your sofa from the living room and out to our truck. We also include all dump fees in our price. If you choose to take items to the landfill on your own, you would have gas and dump fees. You don’t lift a finger to remove your things, we do it all. For a full truck, this includes up to 2 hours of labor. WE NEVER CHARGE MORE THAN WE TAKE! If your items take less room than estimated, we lower your price.

Where do you take everything thing after a removal?

We have a process in play where we sort through every item once it is offloaded at our warehouse. Our team then determines whether an item can be donated, refurbished, or recycled! If we are able to donate any items to our local donation centers, we guarantee a tax-deductible receipt within 14 business days of the removal. 

Where to you take items to be recycled?

Depending on the items we have various recycling centers we like to use. 

All cardboard and plastics are taken to the Roswell Recycling Center. 

Anything metal is taken to North Fulton Metals. 

All paint is taken to Live Thrive CHaRM. 

Why aren't all my items listed on the donation receipt?

While we are not a donation center, we do go to great lengths and give our best effort to try and donate as much of what we take away from your space as possible. However, please note that we are still at the mercy of the donation centers and are only able to donate what they are willing to accept.

Why Isn't this service free?

Sometimes we get asked why we charge you to pick up your still useable furniture. Some charities do pick up furniture for free. Unfortunately, they usually don’t give you a specific time when they’ll actually show up. Plus, you might have to wait a week or more for them to arrive, and there’s no guarantee that they’ll even accept your items. You have to figure out in advance what type of items they accept for donation. 

We accept every item—no exceptions. That’s what you’re paying us for, and we do all the work. Charities often specify that you need to move your items close to the front door. If your item happens to be on a different floor, you’d have to lug it up or downstairs, or they won’t take it. We pick up your items from wherever they sit, no matter how inconvenient, and that means you don’t have to lift a finger … except to call us, of course!

Will you remove bulky and heavy furniture from inside my home?

We understand that some furniture can be both heavy and bulky, Items such as old sofas are always a challenge, to say the least. The best thing about our service is we do all the heavy lifting for you! and will remove these items wherever they may be in your home.

Our team has the proper tools and training to handle heavy items, including sofas and armoires. Plus, each member of our team is background checked and fully insured! 

The Junkluggers Prices

What are your junk removal prices?

We charge for our junk removal services based on how much space fills up the truck. Our trucks are the equivalent of a 15-yard dumpster (or items that fill a small bedroom). Our pricing includes the labor, time, and dump fees involved. We always provide a free estimate on-site before beginning a junk removal with no hidden fees. Your price will never be higher than your on-site estimate with the exception of special circumstances as detailed below.

Please read below for special circumstances surrounding particular items. Surcharges apply.

  • Heavy construction material: Take note that we can load our trucks with heavy construction/dense material to a maximum depth of one foot. Examples of heavy construction/dense materials include masonry products, gravel, concrete, brick, soil/dirt, tiles, and shingles.
  • Labor and moving with no removal services: Many customers request additional help, such as deconstructing furniture, bagging items, and carpet removal. Any substantial extra labor not requested and NOT INCLUDED IN THE INITIAL ESTIMATE will be billed at an hourly rate. If the task is minor, such as asking for help moving a table from one spot to another after the junk removal tasks are complete, our luggers are happy to provide assistance. If not minor and not discussed beforehand, there will be a charge.

*Surcharges for “non-standard items” may apply, so be sure to identify any heavy, bulky, complex items during the free estimate process.

Why can't you give me an exact price before you arrive?

Since junk comes in all shapes and sizes, we cannot give an accurate estimate until we see the items on-site. Pricing is based on the nature and volume of the material. We are able to review a general range of pricing with you over the phone and upon arrival, we can give you a very close estimate as to how much it will cost. You will never pay more than your on-site estimate if you clearly identified all items that need to be hauled away.

Do you provide a free estimate for your services?

Yes, our estimates are always free. Once we arrive at the project site, we will be able to provide you with a final on-site estimate.

What if I have more items when you arrive than I did when I called?

That's okay! Although we provide a rough price range over the phone, we will be able to provide a final on-site estimate once we arrive at your home so you know exactly what you'll be paying.

Junk Removal Basics

What are the pros to hiring The Junkluggers instead of renting a dumpster?

When you go with The Junkluggers, we take care of everything so that you don't have to. You don't have to worry about organizing or allocating any junk - just point out what you need to be removed and we take it from there. Save time and energy by letting us do the recycling and donating, and reduce the safety risks of hauling large, bulky pieces by letting the pros handle it.

Do you offer junk removal after demolition?

Yes, we are able to offer many types of junk removal including commercial construction site cleanups, home demolition cleanups, and more.

Can you help me with junk removal when I move?

Absolutely. Our teams are trained in a variety of situations to meet your needs. We do full estate cleanouts, basement cleanouts, attic cleanouts, and more. But we help with small projects too, removing small items, furniture, and more From your home. Big to small, we lug it all.

What is junk removal?

When you have bags or boxes of clutter, bulky furniture, or other items you no longer need, you call a junk removal company like The Junkluggers! We come to your home and remove the things you no longer want or need. From there we donate your belongings to local charities or other facilities to ensure that they are properly disposed of or donated.

What do you do after you haul away my items?

At our customers' request, we donate items to local charities and recycle the items that cannot be donated. We work hard to keep items out of landfills and are happy to provide you with a tax-deductible receipt for donations within 14 days. For unique cases where your belongings cannot be donated or recycled, they are taken to the town transfer station.

Are there any items that cannot be donated or thrown out?

Though we strive to take everything we can, there are some items we are unable to remove. We cannot take hazardous materials, including:

    • Paint
    • Chemicals, Solvents, Oils
    • Asbestos
    • Oil Drum (unless it is empty with the bottom and top cut out)
    • Oil Tanks

These items are particularly hazardous and can contaminate septic tanks, cause injury to sanitation workers, or leak into the ground. Many cities have specific guidelines or extra fees in place that need to be followed for proper disposal. We suggest you check on the latest requirements in your town or city.

Is Junkluggers junk removal eco-friendly?

Our business was founded with an eco-friendly mission: Enhance Lives, Our Community, and the Environment by Donating, Recycling, and Supporting Local Charities. We do our best to donate items to local charities and responsibly dispose of everything we're unable to donate.

Do you offer junk removal for seniors?

We do! We provide our services for seniors downsizing their homes, decluttering, or moving to a new community. Our junk removal services are safe and efficient and our luggers exercise care and sensitivity with belongings that have been loved and used for decades.

Do you offer junk removal for hoarders?

Yes. Our luggers are experienced professionals that are able to navigate many different situations, including help for hoarders. You won't have to worry about a thing when you go with Junkluggers. All luggers are professional and fully insured.

What are dump fees?

This is a fee that is paid when dumping solid waste at a waste facility. These will vary depending on the county.


How do I make an appointment for your junk removal services?

We make it easy. You can conveniently book your free estimate online by clicking here. Don’t want to complete the form? No worries - you can call us at 1-844-595-1113 to schedule over the phone.

How soon can I get an appointment?

Same-day and next-day appointments are available! Book online or call today for availability.

Do you offer same-day appointments?

Yes! We're often able to offer same-day and next-day appointments, depending on the size of the project. However, we can't guarantee instant appointments, which is why we recommend scheduling in advance.

Day of Junk Removal

Do I have to be home when you get there?

We do recommend that customers be on-site or have a trusted individual to represent them. A Junklugger employee will reach out 15-30 minutes before arrival to inform you that they are on their way. If you are unable to be home during this process, we will review pricing on arrival and call you for confirmation before any work is done.

Are your Junklugger employees insured?

You can rest easy knowing that our luggers are professionally trained to remove items from all over your home safely and efficiently. In the extremely unlikely case that your home is damaged during our service, our trucks and employees are fully insured, which means your home is fully protected. We have liability insurance, workman's compensation, and theft/collision insurance for the trucks.

Do I have to move my stuff to the curb?

You don't have to lift a finger. Here at Junkluggers, we do all the heavy lifting so that you don't have to. If you prefer to do it yourself, we offer a discount for curbside pickup.

Should I tip the junk haulers?

Up to you! Typically, the industry standard is to give each individual their own tip depending on how difficult or demanding the job was. Do you have stairs? Was the weather bad? How many items are being picked up? These are some helpful questions to help you determine how you should tip, but ultimately it's your choice.

How long does it take to remove my items?

This will depend on how many items you have that need to be hauled away. We will be able to give you a better time estimate upon arrival. Our luggers are always quick and efficient.

Donating My Items

Is The Junkluggers a free junk donation service?

No. We are a junk removal business with a mission to donate and recycle items as much as possible.

I'm a business. Can I deduct items you lug away and your services?

We provide donation receipts within 14 days for all items successfully donated. Commercial customers may be able to claim their donations and the junk removal service as a Miscellaneous Business Expense but we recommend you consult a tax professional.

Which local charities does The Junkluggers donate to?

View our charity partners here.


our service area

We serve the following areas

Our Locations:

The Junkluggers of North Atlanta
1355 Union Hill Industrial Ct
Alpharetta, GA 30004
Service Area
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